Keep SOM Running

In order to allow faculty, staff, and students to work remotely, the Office of Information Technology has developed the following action plan.

Create an IT Support Action Plan for campus and clinical support.
Create alternative methods for faculty and staff to access their work files offsite.

We do not have laptops to lend out to faculty and staff. If you have an assigned desktop to you, please follow the instructions that pertain to desktop users.

If you have a standard laptop assigned to you, please follow the instructions that pertain to laptop users. If your department assigns you a department laptop, please fill out the Loan Authorization Form, and give the form to your supervisor. The supervisor will email this to the Office of Information Technology Department.

IT Support - Remote support for all faculty, staff, and students

For Support	Submit a Ticket Go to https://somit.ucr.edu/create-ticket Go to https://somit.ucr.edu/ and click on need assistance
No Support for	In-Person Desktop Support New hardware Installations or Hardware Repairs
Clinics (On-site)	Case by Case Basis (if the request affects patient care)
IT Projects and Web Development	Business as always
IT Procurement	Business as always Delivery of hardware may be postponed
Classroom Support	Online Classes, Clinical Skills, Simulation, LACE Zoom online classes with recording uploaded to Panopto Archived Panopto Recordings iLearn - BlackBoard PBL – Problem Base Learning Zoom on-line Self-Study Assessments Online weekly quizzes

Telecommute Tools - Work Offsite

Below are the three major options for employees to access their files remotely during this time. For all three options, you will need to submit a ticket https://somit.ucr.edu/create-ticket for access. If you have an alternate phone number, please put that information on the ticket request. All three options support accessing PHI information.

If you have a SOM laptop issued to you, please see the Standard SOM Assigned Laptop section.
If you are a SOM employee that is a standard desktop user and is expected to work from home on a standard 8 am - 5 pm schedule please see the Standard SOM - Desktop User - Heavy Use section.
If you are a SOM employee that is a standard desktop is expected to work their assigned duties but with a modified part-time schedule, please see Standard SOM - Desktop User - Light Use section.

Standard SOM Desktop User - Heavy Use	Virtual Desktop Interface - Access to Vault Folder, Desktop Files, Office Suite, Adobe Acrobat, Web Browsing, One Drive, Outlook Desktop Client Virtual Desktop Interface (Web Browser)- Assigned VDI Faculty and Staff Click on https://rdweb.wvd.microsoft.com/arm/webclient/index.html Directions - Click on Virtual Desktop Interface This is DUO enabled Virtual Desktop Interface (Desktop Client) - Assigned VDI Faculty and Staff VDI for Windows Client - Directions VDI for Mac Client - Directions If you do not have access after you followed the Directions Submit a Ticket Go to https://somit.ucr.edu/create-ticket
Standard SOM - Desktop User - Light Use	Remote Desktop Server – Access Vault Folder, Desktop Files, and Multiple Application Click on https://remoteapps.medsch.ucr.edu Directions - Click on Remote Desktop Server Must have DUO APP - Push Notification (not compatible with SMS text or one-time code)
Standard SOM Assigned Laptop	VPN Client – Assigned VPN Faculty and Staff Access to Desktop Files, Vault Folder Directions - Click on School of Medicine - VPN If you do not have VPN Access Submit a Ticket Go to https://somit.ucr.edu/create-ticket or https://somit.ucr.edu/ - Click on need assistance
Office 365	All Faculty and Staff Access Office Suite, One Drive Files, SharePoint Sites, and Microsoft Teams Click on https://portal.office.com Documentation - Accessing files via Office365
Outlook Web	Click on https://outlook.office.com
Work Phones	All Faculty and Staff Forward campus phones to offsite phone number Click on Forward campus phone