Keep SOM Running

In order to allow faculty, staff, and students to work remotely, the Office of Information Technology has developed the following action plan.

  • Create an IT Support Action Plan for campus and clinical support.
  • Create alternative methods for faculty and staff to access their work files offsite.

We do not have laptops to lend out to faculty and staff.  If you have an assigned desktop to you, please follow the instructions that pertain to desktop users. 

If you have a standard laptop assigned to you, please follow the instructions that pertain to laptop users.  If your department assigns you a department laptop, please fill out the Loan Authorization Form, and give the form to your supervisor.  The supervisor will email this to the Office of Information Technology Department.

IT Support - Remote support for all faculty, staff, and students

For Support

No Support for

  • In-Person Desktop Support
  • New hardware Installations or Hardware Repairs

Clinics (On-site)

  • Case by Case Basis (if the request affects patient care)

IT Projects and Web Development

  • Business as always

IT Procurement

  • Business as always
  • Delivery of hardware may be postponed

Classroom Support

  • Online Classes, Clinical Skills, Simulation, LACE
  • Zoom online classes with recording uploaded to Panopto
  • Archived Panopto Recordings
  • iLearn - BlackBoard
  • PBL – Problem Base Learning
  • Zoom on-line
  • Self-Study
  • Assessments
  • Online weekly quizzes
Telecommute Tools - Work Offsite

Below are the three major options for employees to access their files remotely during this time.  For all three options, you will need to submit a ticket https://somit.ucr.edu/create-ticket for access.  If you have an alternate phone number, please put that information on the ticket request.  All three options support accessing PHI information.

  • If you have a SOM laptop issued to you, please see the Standard SOM Assigned Laptop section.
  • If you are a SOM employee that is a standard desktop user and is expected to work from home on a standard  8 am - 5 pm schedule please see the Standard SOM - Desktop User - Heavy Use section.
  • If you are a SOM employee that is a standard desktop is expected to work their assigned duties but with a modified part-time schedule, please see Standard SOM - Desktop User - Light Use section.

Standard SOM Desktop User  - Heavy Use

 

Virtual Desktop Interface - Access  to Vault Folder, Desktop Files, Office Suite, Adobe Acrobat, Web Browsing, One Drive, Outlook Desktop Client

Virtual Desktop Interface (Web Browser)- Assigned VDI Faculty and Staff

Virtual Desktop Interface (Desktop Client) - Assigned VDI Faculty and Staff

If you do not have access after you followed the Directions

  1. Submit a Ticket
  2. Go to https://somit.ucr.edu/create-ticket

Standard SOM - Desktop User - Light Use

Remote Desktop Server – Access Vault Folder, Desktop Files, and Multiple Application

Standard SOM Assigned Laptop

  • VPN Client – Assigned VPN Faculty and Staff
  • Access to Desktop Files, Vault Folder
  • Directions - Click on School of Medicine - VPN

If you do not have VPN Access

  1. Submit a Ticket
  2. Go to https://somit.ucr.edu/create-ticket or https://somit.ucr.edu/ - Click on need assistance

Office 365 

Outlook Web

Work Phones 

Zoom (Video Conferencing)

  • All Faculty and Staff
  • Hold and record video conference meetings and classes
  • Click on Campus Zoom